
Matrix organization structures reflect the reality of today’s external and internal business complexity. But the matrix structure itself solves nothing – it is the way people operate the structure, matrix management that makes the matrix organization succeed or fail.
Over 30 years of learning about matrix management and matrix structures has identified some predictable pitfalls.


Escalation - a lack of capability or confidence in people (often caused by size or remoteness) tends to lead to higher levels of escalation in matrix organization structures – this can lead to delay, cost and dissatisfaction – the only way to break out of this potentially vicious circle is by building capability and trust.